Troy-Bilt 16-Inch 40cc Gas Chainsaw TB4016CC

Purchased this item only two months ago and already doesn't want to start. Contacted Amazon and was told no returns if over 30 days. Troy-Bilt website doesn't accept emails and it's impossible to get a hold of a live person over the phone. Went to a authorized MTD service center to get fixed and they wouldn't honor the warranty because I purchased it from an out of state dealer. MTD Definitely not a customer friendly company.
Very bad shopping experience.

i own 5 different chainsaws, this was the first for a troybilt, figuring the price at 109 was ok...BUT even at that price it is worthless to me. it was very hard to start the first time, then within one tank of fuel stopped running - period. i changed fuel etc etc and it just will not run. service from troybilt is non-existent.

when the saw did briefly run, for all of 15 mins, it was very cumbersome with it's weight distribution so far out front that when using a saw horse to buck up wood, the front end weight caused me to have to use great counterforce on the back side, which caused me to get sore very fast. normally i can chainsaw on the horse for about 2 hours with my other saws before the toll is rung up on my back muscles...but in the 15mins the saw ran, my back was aching.

shoulda coulda bought even a sears saw, at least there would have been service. but lesson learned troybilt is NOT what it once was, it now seems to be part of the cheapened down...Read more

I consider myself fortunate after reading the glowing reviews below... Yeah, mine also appeared rugged and easy to use too until it died after an easy life and great upkeep. Total use time: four hours over one year.

Exact same issues as below. Quick exams by two local experts held the same conclusion: DOA...Factory Defect. On-line assistance little help with clearly no gaurantees. Buy one locally at a small business that stands behind its product and repairs on-site. Penny-wise, pound foolish = bad investment.