McCulloch Eager Beaver 40cc 2-Cycle Engine 18-Inch Gas Powered Chain Saw with Carrying Case EBC1840DK

Comment: I purchased two of these saws at two seperate times. The first saw I am completely satisfied with it's overall performance, so at this time I was highly recommending this saw to others. I later purchased the second saw for a friend and this time was not so lucky. The first time out of the box and the chain came completely off the bar. This was a defective saw right out of the box. Which leads me to say good luck, you may get a good one or maybe not. Now to the great part of it all, Amazon's so called customer service!!!!! It is non exsistant, I am out the price of the saw because they will not return or exchange this item!!!! I have written several emails to this so-called customer service not to get even one response in return. If this is the way that Amazon tends to do business, then they can do it without me!!!!! 3 stars for the product and 0 stars for Amazon!!!! Good Luck with your purchase!!!!

I will retract the 0 stars rating for Amazon, they have more than satisfied me in regards to the defective saw and would now be pleased to give them a 5 star rating for customer satisfaction. I have and will continue to shop with Amazon!!!!